Scope of Service
College of Design, Technology Services provides technology services to students, faculty, and staff in the College of Design and its affiliated institutes that do not fall under the scope of centralized services offered by UO Information Services.
Faculty/Staff | Students | Hardware | Software | Computer Labs | Virus/Malware | Purchasing | Other
College of Design Faculty and Staff Support
Technology Services will do everything in our power to support the technical requests of College of Design, Faculty and Staff as outlined below in our Hardware and Software Support sections. Equipment and software should be owned by the University. For personal equipment, we will provide consultation and basic troubleshooting; however, for major repairs on personal equipment we reserve the right to direct faculty and staff to the appropriate repair service.
Support for the College of Design in Portland is provided by the UO Libraries’ information technology staff at UO Portland. College of Design, Technology Services works in consultation with the UO Portland IT staff, with the UO Portland IT staff serving as the initial point of contact. The Output Room at UO Portland is run by the UO Portland IT staff.
Student Support
University of Oregon Technology Services is happy to provide consultation and basic troubleshooting support for student-owned laptops and software related to their educational pursuits associated with the College of Design. Due to legal and staffing constraints, the College of Design, technology service desk is not able to do hardware repair, operating system installs including Bootcamp Windows installations, or any support that involves opening up a student computer. We direct students to the UO Technology Service Desk located at the EMU for technical support.
Computer Lab Support
University of Oregon’s Information Services supports and manages several computing lab spaces on the Eugene campus. Access to these labs requires an access code which can be obtained via department offices or from class instructors. More information about labs and support can be found on the Computing Lab page.
Technology Purchasing
All purchases of university-owned technology equipment and software must be reviewed by College of Design, Technology Services prior to purchase in order to guarantee support. Once reviewed, College of Design, Technology Services and Fiscal Services will work with you to submit and track purchase orders.
Output Room
The Output Room provides digital imaging services to the College of Design and to the university community. More information can be found on the Output Room page.
For centralized support offerings such as Webmail, Banner, Software Site Licenses, etc please consult the Service Directory on the UO IT website.